Frequently Asked Questions

Below is a collection of many of the questions we have received. If you have a specific question that isn’t covered here, please feel free to email us directly at

Do I need to call School’s Out if I called the elementary school to let them know my child will be out?
Yes. School’s Out is separate from the elementary school. To ensure the safety of the children we must verify our attendance.

What if I’m going to be late to pick up my child?
If possible, please contact the site to make them aware.

  • Eagle: (518) 439-0195
  • Elsmere: (518) 478-0897
  • Enrichment Center: (518) 478-9298 (formerly Storefront Site)
  • Glenmont: (518) 463-1063
  • Hamagrael: (518) 439-6025
  • Slingerlands: (518) 478-9517

Parents of children who remain past 6:00 p.m. (or 5:45 p.m. in the summer) will be charged $1 per child per minute.

If I sent a note to school that my child is going on the bus or being picked up, do I need to tell SOI?
Yes. Please call the main office at (518) 439-9300, email or fax at (518) 439-0404 by 3:00 p.m.

What do I need to do if my child will not be at the program?
If your child attends the morning program, no action is needed. If your child will not be at the afternoon program, please call the main office at (518) 439-9300, email or fax (518) 439-0404 by 3:00 p.m.

If I need my child to be picked up by someone, what do I do?
A written notice must be given to the Site Manager or you can email or fax the main office at (518) 439-0404 with the information. The person picking up your child must be at least 16 years old.

If my child is in the program and I need additional care, what can I do?
You are allowed up to three (3) instances of using a program your child is not normally signed up for, providing you have made the request in advance with the office and there is space available.

Why do I need to sign my child in and/or out?
NYS School Age Child Care Regulations require this. The person must be at least 16 years old.

Vacation Care